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Frequently Asked Questions

Conference Information & Workshop Access

Where can I find conference details?

You can find all conference details under the Events tab located at the top of the navigation bar on your SFA Site. Scroll down to the "Upcoming In-Person Events" section to view a list of upcoming conferences along with their scheduled dates.

Clicking on an event will redirect you to Eventbrite, where you can register. Each event listing includes a brief overview covering dates, times, location, lodging, and transportation. You'll also find information on how many attendees are included, post-event chargebacks, and more.

A Few Key Things to Know:

  • Traveling in? The nearest airport to our events is Nashville International Airport (BNA).
  • Charges for the event will appear as post-event chargebacks to cover meals and other related expenses.
  • You may bring up to three guests per event. However, please note:

    - Each guest will be charged for their own ticket.
    - Guests must be an employee, spouse, or business partner of the account holder, and must be 15 years of age or older to attend a Pro Gathering or Shop Hackers event.

What is the cancellation policy?

We have a 7-day cancellation policy. Cancellations must be submitted to our Coordinator Team or directly to our Events Manager at Christel@ShopFixAcademy.com. If you have additional questions, feel free to reach out to our Coordinator Team—we’re happy to assist!

How do I join an Accelerated Learning Workshop (ALW)?

If you would like to join one of our live trainings, go to your Events tab on the SFA website and scroll down to find the ALW's, once you click into this you will see all of our live training options. The upcoming ALW's are also sent out in the weekly tribe emails and tribe chats with descriptions and direct links to sign up.

Coaching & Tribe Support

Can I swap Tribes? What if I do not like my coach? 

If you're feeling uncertain about your coach—whether it’s a sense of disconnection, not pairing well, changes in the relationship, or not feeling aligned with your tribe—you’re more than welcome to reach out to a coordinator. From there we can schedule you a call with a lead coach who will explore your options and see what might be a better fit for you! The lead coach will review your feedback and help guide the process of identifying a coach or tribe that may suit you better! From there we will move forward and walk you through the next process.  It’s completely okay to feel unsure during this process. If, after giving it some time, you still feel like it’s not the right fit, we’re happy to revisit things and consider a different direction!

How do I schedule with my coach?

To schedule a session with your coach you will use the Scheduler link provided during your onboarding, this link is also sent out in your weekly tribe email as well. If by chance you do not have the link from either of those, you can reach out to our customer support team and we will get the link to you directly.

What is a tribe?

Your Tribe consists of all the members who share the same coach as you. Each coach can lead up to 50 members, supported by assistant coaches to ensure a high level of engagement and support.

The Tribe system is designed to foster connection and community. Key features include:

  • Tribe Chat: A dedicated Facebook group where you can connect with peers in real-time.
  • Tribe Time: Recurring Zoom calls led by your coach to encourage discussion, support, and accountability.
  • Conference Groups: Tribes also determine your group during in-person conferences, where you’ll participate in exclusive Tribe Time sessions.


The Tribe model helps you build meaningful relationships with fellow business owners on the same journey—creating a powerful network of encouragement, growth, and shared success.

What is the Premium Add-On for the PRO Subscription?

The Premium Add-On is an exclusive enhancement available to members with a PRO subscription. It offers a higher level of coaching support and additional benefits, including:

  • Monthly Premium-Only Webinars
  • Two additional Premium-Only conference days, fully included at no extra cost with 1 guest

Enrollment in the Premium program is selective. To join, you must meet certain eligibility criteria and be approved through an application process. Click here to apply!

If you're interested in learning more or would like to find out if you qualify, please reach out to your coach for further details.

 Billing & Payment

How do I update my payment method/contact billing?

To contact the billing department or update your payment method, please use one of the following methods:

 General Support

What is the importance of Levels? How do I know what Level I am?

Levels serve as a guide to your next steps for growth in your business. They allow us to give you tailored information and classes based on your specific needs.

Your level is given by your coach and determined by the following criteria:
Most members will start at Level 1 when they join ShopFix. If you believe you are in the wrong Level or need more clarification, please reach out to your coach.

If you need the calendar information or Zoom link for your Level ALW class, please contact our Coordinator team below. We will be able to send you the link for the Level ALW of the Level that you are marked as per your coach.

What is the difference between a Partner Account and an Employee Account?

We offer two types of  add-on accounts—Partner and Employee—each designed to support different roles within your business. Here's how they differ:

Partner Accounts
Partner accounts are designed for individuals who play a significant role in the day-to-day operations of your business—this might include business partners, spouses, or family members. These accounts come with:

  • Full access to all website content, including ownership-level courses
  • Invitations to live coaching calls and Tribe calls
  • Inclusion in Tribe group chats
  • All communications related to events, announcements, and live classes

Employee Accounts
Employee accounts are ideal for your staff and can be customized based on their roles:

  • Access to employee training courses on the website
  • Member-level courses are tailored for front-line team members
  • Manager-level courses are focused on leadership and team management


*Please note: this training is separate from the "Employee" course included on the owner’s site. However, as the account owner, you will still have access to th Employee Training Course content.

How do I contact ShopFix Academy?

If you need to get in touch with ShopFix Academy Team, please follow the steps below:

1. Log in to Your ShopFix Academy Account
Visit the ShopFix Academy website and sign in using your login credentials. If you do not have your login details, please reach out to support@shopfixacademy.com for assistance.

2. Locate the “Contact Us” Section
Once logged in, look for the red bar at the top of the website with white text. Click on the menu item labeled “Contact Us.” This takes you to a Contact page that offers several support options.

3. Choose Your Preferred Support Method
On the Contact page you will see options listed for contacting us:
CALL Support: 615-656-8804
TEXT Support: 901-602-3034
Email Support: support@shopfixacademy.com

or

Submit a Support Request Form
Scroll down to find a large grey box titled “Contact Form.”
Here, you can enter your name, email address, and a brief description of the issue you're experiencing. A member of the support team will reach out as soon as possible.

Note:
If none of the above options work for any reason, please contact your coordinator team for further assistance. 

Who can join the PRO Facebook group?

Only SFA account holder's may join the Facebook group, can be a partner, employee, or member account. If you do not have one of these SFA accounts you will not be approved to join the group.

Additional Subscriptions

What is Sales Fix?

Sales Fix is an additional subscription that provides your service advisors with comprehensive instruction via live workshops, on-demand video content, one-on-one calls with trainers, and more. This invaluable training will advance their skill sets, improve their mindsets, and ultimately lead to a more efficient and profitable shop.

For more information and to sign up, contact the Sales Fix team at 901-602-3034 or support@salesfix.com.

What is Tech Fix?

Tech Fix is an additional subscription that teaches your technicians how to improve core skills and increase foundational knowledge, empowering them to be experts at their craft. It includes extensive resources such as in-depth video courses, weekly workshops, in-person events, and certification opportunities.

For more information and to sign up, contact the Tech Fix team at 901-602-3034 or info@techfix.training.

What is Financial Fix?

Financial Fix is an additional subscription available for members who need assistance managing all financial aspects of life, both business and personal. This includes tax strategies, risk management, estate planning and so much more. With four tiers of service and incredible resources, Financial Fix is the go-to for all your financial needs.

For more information and to sign up, contact the Financial Fix team at financialfix@arkfinancial.com.