Fixing Sales

"Stop blowing holes in my ship!" ~capt. Jack Sparrow Oftentimes Service Advisors find themselves in a position where they need to make decisions when the owner or manager is not present. In all actuality, these decisions are being made even when a manager or owner is present, and that’s a good thing!

I think we all want to serve our customers well. Though often times, when we talk about customer service, it falls in the realm of our outward interaction with someone - smiling, having a good attitude, actively listening, etc. Those things are of course important. But there is something that isn't always part of that discussion, and that is - being efficient.